‘Eudaimonia’ is the trading name of Eudaimonia Private Tours & Experiences Private Company (IKE), a tour provider officially registered under the Greek National Tourism Organization (G.N.T.O.) with number/MH.T.E: 1245Ε70000034300, and Business Registry License Number (EUID): ELGEMI.181573613000.

The ‘client’ is the person or persons who have made a confirmed booking with “Eudaimonia Private Tours & Experiences Private Company“.

CANCELLATION POLICY FOR TOURS, TRANSFERS AND SERVICES

(a) Cancellation Policy for day tours, half-day tours, and transfers:

☼ Cancellations made greater than 60 days before the scheduled tour date will be fully refunded minus service fees, as mentioned below.

☼ Cancellations made between 60 to 30 days before the scheduled tour date will be refunded 75% of the agreed total tour fee minus service fees.

☼ Cancellations made between 30 to 7 days before the scheduled tour date will be refunded 50% of the agreed total tour fee minus service fees.

☼ Cancellations made 7 days or less before the scheduled tour date will incur a 100% charge.

EXPENSES: Additionally to the above but only after the 60-day full refund period, all of Eudaimonia’s expenses agreed upon through the email exchange of communication concerning or are part of the day or half-day tours or transfers, such as site tickets, train/boat tickets, or any other bookings for the client (wine tasting, restaurants, etc) will be deducted from the amount to be refunded.

SERVICE FEE: Finally, a service fee of 9% (of the total amount agreed) will also be deducted from any refundable amount, including the 60-day full refund case. This corresponds to the time spent on the client’s booking.

(b) Cancellation Policy for multi-day tours (at least one night stay/overnight or more):

☼ Cancellations made greater than 90 days before the scheduled tour date will be fully refunded minus expenses and services fees as mentioned below.

☼ Cancellations made between 90 to 60 days before the scheduled tour date will be refunded 75% of the agreed total tour fee minus expenses and services fees.

☼ Cancellations made between 60 to 30 days before the scheduled tour date will be refunded 50% of the agreed total tour fee minus expenses and services fees.

☼ Cancellations made 30 days before the scheduled tour date will incur a 100% charge.

EXPENSES: Additionally to the above, but only after the 90-day full refund period, all of Eudaimonia’s expenses agreed upon through the email exchange of communication concerning or are part of any multiday tour, such as site tickets, train/boat tickets, hotels booked for the client, or any other bookings (wine tasting, restaurants, etc), will be deducted from any amount to be refunded. This will be an amount of approximately 25%-30% of the total tour cost.

SERVICE FEE: Finally, a service fee of 18% of the total amount agreed will also be deducted from any refundable amount, including the 90-day full refund case. This corresponds to the time spent on the client’s booking.

(c) Special client-specific arrangements/agreements & cancellation policy:

There may be client-specific payments & bookings (full or partial) agreed upon through e-mail communication mentioned -for example- as “non-refundable” or different from the main cancellation policy “refund dates”. Then, these client-specific agreements will precede any other interpretations made from this main cancellation policy. Therefore, it is the specific written (email) agreement between each client and Eudaimonia that can only precede this main cancellation policy -if it is different- and determines the cancellation policy for each client.

(d) Other issues:

Eudaimonia reserves the right to make subtle changes to tour itineraries. Eudaimonia reserves the right to substitute vehicles and/or drivers should they arise. Eudaimonia reserves the right to change or cancel your booking without any penalties beyond offering a full refund. Should change and/or cancellation prove necessary we will give you -if possible- reasonable notice & where available, offer you a comparable alternative. If an alternative is not available or acceptable you will be entitled to a full refund.

Eudaimonia encourages all clients to communicate as early as possible concerning cancellation issues which could allow the agency to offer a better refund – partial or full- to a client despite the standard cancellation policy described in this document. This is a decision not to be discussed with or disputed by the client and will be made entirely by Eudaimonia to better serve the client if it is possible.

Eudaimonia itineraries are flexible, and if possible, the requirements of clients will be facilitated. Eudaimonia reserves the right to vary, modify, or cancel any itinerary, either partly or wholly. Itineraries published are sample itineraries only and may be amended without notice. Eudaimonia also reserves the right to use alternative vehicles to those advertised.

Eudaimonia is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any tour departure.

Bookings can only be used by the client/s to whom the booking was initially arranged; no other person can use the booking in any circumstances.

The client will be asked to produce a valid photo and/or passport number identification which is need both for our documentation but also by the local authorities during random police checks.

(e) Force Majeure

It is only at Eudaimonia’s discretion to refund fully, partly, or not at all if a customer cancels under certain conditions including even “Force Majeure”, medical, etc. Disputing credit card or other means of payment are not permitted. Eudaimonia strongly recommends that the client purchase travel insurance.

Responsibility Clause
Eudaimonia Private Tours, shall not be or become liable or responsible for any loss, injury, or damage to person, property or otherwise in connection with any accommodation, transportation, or other services resulting directly or indirectly, from acts of God, danger, incident to the sea, fire breakdown in machinery or equipment, acts of Government or other authorities, de jure or de facto, wars, thither declared or not, strikes, riots, customs regulations, delays or cancellations, or change of itinerary of schedules.

Baggage is at the owner’s (client’s) risk throughout the tour. Small articles, coats, wraps, cameras, phones, and other hand baggage are entirely under the care of the passenger, who is cautioned against the risk attached to these being left in conveyances.

Clients wishing to join a tour or transfer are requested to present themselves at the agreed departure point not later than 5 minutes before the agreed departure time. This is valid for all tours and transfers.

The client accepts that certain activities and aspects of Eudaimonia tours are weather-dependent and that under no circumstances can Eudaimonia be held responsible for weather conditions. The client will be informed by email about possible weather problems or difficulties and will be asked to make a decision -in agreement with Eudaimonia- to attempt the tour or not. In this case, and if the tour is finally completed or attempted, the client will not claim any refund. Rain or even snow is not considered a reason to cancel. Strikes can be a reason to cancel if they really prevent the tour’s route. Windy weather and port authorities not allowing a boat to run is also a reason to cancel a day tour (but only in the case of a day tour) which is 100% based on the boat tour. A multi-day tour that includes such a boat tour will not mean the cancellation of the whole tour but only an adjustment or alternative option to substitute the boat tour.

Passport Number
A valid passport must be carried by at least one of the clients while traveling with us. This should be the lead traveler or the person who made the booking/communication or payment.

Special Requirements and Conditions
At the time of booking it is the customer’s responsibility to advise us of any special requests and circumstances such as the need for a child car seat, mobility requirements, passengers of much bigger than average height & weight, food issues, car/boat sickness, excess luggage, etc. Then, we will in advance notify the client if we have the means to accommodate their needs (larger vehicle, alternative options, etc) and possible extra costs.

Luggage is not allowed inside the vehicle but only in the trunk. Even backpacks need to be in the trunk and it is the passengers’ responsibility to hold them on their laps and avoid scratches of the vehicle’s interior. We ask passengers to “keep their feet on the car’s mats” and not make a mess of the interior which is kept to the excellent condition you will see it at the start of the tour.

For safety regulations and a comfortable experience we ask that you let us know in advance for the both the approximate weights/height of all passengers and corresponding luggage. This information is used only for vehicle allocation and will remain confidential. Failing to let us know can be a reason to cancel a tour even when we meet.

Client Behavior
Eudaimonia reserves the right to terminate the transfer if a client’s behavior or conduct is disruptive towards the driver or any of our service providers (hotels, restaurants, etc).

Our drivers/tour leaders are specially selected individuals who are genuinely polite and educated people. We expect you to treat them with respect. They will be there for you even after their typical 8 a.m. to 5 p.m. but please do not take advantage of our attitude of  “under promising but over delivering”. They need their personal time and rest, plus some reporting to us and planning for the following days.

Passengers are forbidden to consume food or any drinks (except water) in our vehicles. Any costs incurred by you or your party due to damages on a tour or transfer must be paid by you (the passenger) or your party at your destination and we or the supplier will not be liable for these costs.

Eudaimonia operates a strict no-smoking policy on all its vehicles and tours.

Liability
Eudaimonia has no liability for any of the tour or transfer arrangements, and in particular, no liability for any illness, personal injury, death, or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness, or death arising from your use of the transfer services, must be brought against the operator of the transfer services and will be under the jurisdiction of the Greek Law. Eudaimonia operates insured by Civil Liability as required by the Greek Law.

Validity & Disputes

Any disputes will be resolved by the Greek legal system and its laws without the need for any arbitration. If a client is unsuccessful in any legal action instituted against us, the client agrees to pay all our costs, including, but not limited to, legal costs.

The Client agrees to all the above when booking any of Eudaimonia’s tours, transfers, or services.

As from December 1^st, 2025