‘Eudaimonia’ is the trading name of Eudaimonia Private Tours & Experiences Private Company (IKE), a tour provider officially registered under the Greek National Tourism Organization (G.N.T.O.) with number/MH.T.E: 1245Ε70000034300, and Business Registry License Number (EUID): ELGEMI.181573613000.

The ‘client’ is the person or persons who have made a confirmed booking with “Eudaimonia Private Tours & Experiences Private Company“.

CANCELLATION POLICY FOR TOURS, TRANSFERS, AND SERVICES

(a) Cancellation Policy for day tours, half-day tours, and transfers:

☼ Cancellations made more than 60 days before the scheduled tour date will be fully refunded, minus service fees, as outlined below.

☼ Cancellations made between 60 and 30 days before the scheduled tour date will be refunded 75% of the agreed total tour fee minus service fees.

☼ Cancellations made between 30 and 7 days before the scheduled tour date will be refunded 50% of the agreed total tour fee minus service fees.

☼ Cancellations made 7 days or less before the scheduled tour date will incur a 100% charge.

EXPENSES: Additionally to the above but only after the 60-day whole refund period, all of Eudaimonia’s expenses agreed upon through the email exchange of communication concerning or are part of the day or half-day tours or transfers, such as site tickets, train/boat tickets, or any other bookings for the client (wine tasting, restaurants, etc) will be deducted from the amount to be refunded.

SERVICE FEE: Finally, a service fee of 9% (of the total amount agreed) will also be deducted from any refundable amount, including the 60-day full refund case. This corresponds to the time spent on the client’s booking.

(b) Cancellation Policy for multi-day tours (at least one night stay/overnight or more):

☼ Cancellations made more than 90 days before the scheduled tour date will be fully refunded, minus expenses and service fees as outlined below.

☼ Cancellations made between 90 and 60 days before the scheduled tour date will be refunded 75% of the agreed total tour fee minus expenses and service fees.

☼ Cancellations made between 60 and 30 days before the scheduled tour date will be refunded 50% of the agreed total tour fee minus costs and service fees.

☼ Cancellations made 30 days before the scheduled tour date will incur a 100% charge.

EXPENSES: Additionally to the above, but only after the 90-day whole refund period, all of Eudaimonia’s expenses agreed upon through the email exchange of communication concerning or are part of any multi-day tour, such as site tickets, train/boat tickets, hotels booked for the client, or any other bookings (wine tasting, restaurants, etc), will be deducted from any amount to be refunded. This will be approximately 25%-30% of the total tour cost.

SERVICE FEE: Finally, a service fee of 18% of the total amount agreed will also be deducted from any refundable amount, including the 90-day full refund case. This corresponds to the time spent on the client’s booking.

(c) When refunding

We (Eudaimonia) receive your (client) payments, which are always subject to processing/transaction fees charged by the online payments company. These fees are acceptable and are considered our expense if they are not greater than the typical 2,90%, which is why we always suggest you avoid American Express or PayPal. In a case of a refund, this “fees-reduced” amount will be considered as the basis to be partially or fully returned, not the actual amount you have paid. Furthermore, you must expect that our refund amount will be subject to processing/transaction fees charged by the online payments company, thus you will receive a smaller amount than our refund amount. When refunding, all processing fees are to be charged on your (the client’s) side.

(d) Special client-specific arrangements/agreements & cancellation policy:

There may be client-specific payments & bookings (full or partial) agreed upon through e-mail communication mentioned -for example, as “non-refundable” or different from the main cancellation policy “refund dates”. Then, these client-specific agreements will take precedence over any interpretations of this main cancellation policy. Therefore, it is the specific written (email) agreement between each client and Eudaimonia that can only precede this main cancellation policy -if it is different- and determines the cancellation policy for each client.

(e) Other issues:

1. Eudaimonia reserves the right to make subtle changes to tour itineraries. Eudaimonia reserves the right to substitute vehicles and/or drivers should they arise. Eudaimonia reserves the right to change or cancel your booking without penalty, except by offering a full refund. Should change and/or cancellation prove necessary we will give you -if possible- reasonable notice & where available, offer you a comparable alternative. If an alternative is unavailable or unacceptable, you will be entitled to a full refund.
2. Eudaimonia encourages all clients to communicate as early as possible concerning cancellation issues, which could allow the agency to offer a better refund – partial or complete- to a client despite the standard cancellation policy described in this document. This is a decision not to be discussed with or disputed by the client, and will be made entirely by Eudaimonia to serve the client better, if possible.
3. Eudaimonia itineraries are flexible, and if possible, the requirements of clients will be facilitated. Eudaimonia reserves the right to vary, modify, or cancel any itinerary, either partly or wholly. Itineraries published are sample itineraries only and may be amended without notice. Eudaimonia also reserves the right to use alternative vehicles to those advertised.
4. Eudaimonia is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any tour departure.
5. Bookings can only be used by the client (s) to whom the booking was initially arranged; no other person may use the booking under any circumstances.
6. The client will be asked to provide a valid photo and/or passport number for identification, which is required both for our documentation and for local authorities during random police checks.
7. Luggage is not included on day tours; only small backpacks are allowed. In other situations (multi-day tours or transfers), we expect a maximum of one checked bag per person [65x40x25 cm or 26x16x10 inches] and a carry-on or backpack. We do not allow luggage on the vehicle’s seats or in the clients’ laps to protect both our passengers and our vehicles. If the clients carry additional luggage, they must let us know in advance. We can arrange for a larger vehicle or help to store part of it. Eudaimonia has the right to cancel if the client shows up with more items or sizes than those listed above.
8. If a client or clients are too tall or heavy, we (Eudaimonia) need to know in advance! If we have advance notice, we can arrange the appropriate vehicle. As a rule, assume 225 lbs (105 Kg) as the maximum weight you need to inform us of. If in doubt, Eudaimonia expects the client to inform them of their weight and height before booking. It’s not considered a personal question, but for the clients’ comfort and to ensure a suitable vehicle is used! Eudaimonia can offer to use a larger vehicle if there is advance notice or cancel if the above rule is not followed.

(f) Force majeure

It is only at Eudaimonia’s discretion to refund fully, partly, or not at all if a customer cancels under certain conditions, including even “Force Majeure”, medical, etc. Disputing credit card or other means of payment is not permitted. Eudaimonia strongly recommends that the client purchase travel insurance.

Responsibility Clause
Eudaimonia Private Tours, shall not be or become liable or responsible for any loss, injury, or damage to person, property or otherwise in connection with any accommodation, transportation, or other services resulting directly or indirectly, from acts of God, danger, incident to the sea, fire breakdown in machinery or equipment, acts of Government or other authorities, de jure or de facto, wars, thither declared or not, strikes, riots, customs regulations, delays or cancellations, or change of itinerary of schedules.

Baggage is at the owner’s (client’s) risk throughout the tour. Small articles, coats, wraps, cameras, phones, and other hand baggage are entirely under the passenger’s care, who is cautioned about the risk of leaving them in conveyances.

Clients wishing to join a tour or transfer are requested to arrive at the agreed departure point no later than 5 minutes before the scheduled departure time. This applies to all tours and transfers.

The client accepts that certain activities and aspects of Eudaimonia tours are weather-dependent and that under no circumstances can Eudaimonia be held responsible for weather conditions. The client will be informed by email of any potential weather issues and will be asked to decide, in agreement with Eudaimonia, whether to proceed with the tour. In this case, if the tour is completed or attempted, the client will not claim a refund. Rain or even snow is not considered a reason to cancel. Strikes can be grounds for cancellation if they really prevent the tour’s route. Windy weather and port authorities not allowing a boat to run are also reasons to cancel a day tour (but only in the case of a day tour), which is 100% dependent on the boat. A multi-day tour that includes a boat tour will not result in the cancellation of the whole tour, but only in an adjustment or an alternative option to replace the boat tour.

Passport Number
A valid passport must be carried by at least one client when traveling with us. This should be the lead traveler or the person who made the booking/communication, or payment.

Special Requirements and Conditions
At the time of booking, it is the customer’s responsibility to advise us of any special requests and circumstances, such as the need for a child car seat, mobility requirements, passengers who are much taller or heavier than average, food issues, car/boat sickness, excess luggage, etc. Then, we will notify the client in advance if we can accommodate their needs (larger vehicle, alternative options, etc.) and any possible extra costs.

Luggage is not allowed inside the vehicle; it must be stored in the trunk. Even backpacks need to be in the trunk, or it is the passengers’ responsibility to hold them on their laps and avoid scratches to the vehicle’s interior. We ask passengers to “keep their feet on the car’s mats” and not make a mess of the interior, which is kept in excellent condition, as you will see at the start of the tour.

For safety and a comfortable experience, we ask that you let us know in advance the approximate weights/heights of all passengers, as well as the corresponding luggage. This information is used only for vehicle allocation and will remain confidential. Failing to let us know can be grounds for canceling a tour, even when we meet.

Client Behavior
Eudaimonia reserves the right to terminate the transfer if a client’s behavior or conduct is disruptive towards the driver or any of our service providers (hotels, restaurants, etc).

Our drivers/tour leaders are carefully selected individuals who are genuinely polite and well educated. We expect you to treat them with respect. They will be there for you even after their typical 8 a.m. to 5 p.m., but please do not take advantage of our “under-promising but over-delivering” attitude. They need their personal time and rest, plus some reporting to us and planning for the following days.

Passengers are forbidden to consume food or any drinks (except water) in our vehicles. Any costs incurred by you or your party due to damages on a tour or transfer must be paid by you (the passenger) or your party at your destination, and we or the supplier will not be liable for these costs.

Eudaimonia operates a strict no-smoking policy on all its vehicles and tours.

Liability
Eudaimonia has no liability for any tour or transfer arrangements, and in particular, for any illness, personal injury, death, or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness, or death arising from your use of the transfer services must be brought against the operator of the transfer services and will be under the jurisdiction of Greek Law. Eudaimonia operates under a Civil Liability insurance policy as required by Greek Law.

Validity & Disputes

Any disputes will be resolved by the Greek legal system and its laws without the need for any arbitration. If a client is unsuccessful in any legal action instituted against us, the client agrees to pay all our costs, including, but not limited to, legal fees.

The Client agrees to all the above when booking any of Eudaimonia’s tours, transfers, or services.

As of December 1^st, 2025

Eudaimonia Private Tours & Experiences Private Company